Best for
Any business that wants to improve rather than guess.
Use this when
After delivery, at the [6]-month mark for ongoing customers, or annually across your base.
Preview
The survey
FEEDBACK ON YOUR EXPERIENCE WITH [BUSINESS NAME] Takes about two minutes. Honest answers help more than kind ones. 1. Overall, how was your experience? ( ) Excellent ( ) Good ( ) Okay ( ) Poor ( ) Very poor 2. How likely are you to recommend us to someone in a similar situation? 0 1 2 3 4 5 6 7 8 9 10 (0 = not at all, 10 = definitely) 3. What did we do best? [open text] 4. What was the most frustrating part? [open text] 5. Did we deliver what you expected? ( ) Better than expected ( ) As expected ( ) Less than expected If less, what was missing? [open text] 6. Is there anything else you want to tell us? [open text] Optional: may we quote your feedback in our marketing? ( ) Yes, with my name ( ) Yes, anonymously ( ) No Thank you. If anything needs fixing, [Your Name] will be in touch within [timeframe].
The rest of this resource is for members
Members get the complete Customer Feedback Survey, one-click copy, saved favorites, and every other resource in the library for $149 per month.
One-click copy unlocks with membership
Survey responses are personal data. Tell people how you'll use their answers, keep the responses secure, and get explicit permission before publishing anyone's words or name.
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