Best for
Teams of two or more, including remote and contractor teams.
Use this when
Write it once, share it during onboarding, review annually.
Preview
Channel guide
COMMUNICATION GUIDELINES — [Business Name] WHICH CHANNEL FOR WHAT | Situation | Channel | Response expected | |-----------|---------|-------------------| | Urgent, blocking work | [Phone / call] | Immediately | | Same-day question | [Chat tool] | Within [2] hours | | Non-urgent question | [Chat tool] | Within [1] working day | | Decisions and commitments | [Email / project tool] | Within [1] working day | | Client-facing communication | [Email] | Within [4] working hours | | Anything needing a record | [Project tool / email] | — | | Discussion needing back-and-forth | [Short call] | Book it | NEVER USE - Chat for anything that must be findable in six months - Email for anything urgent - A meeting for something a written update covers
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This resource is general educational information, not legal, financial, tax, or HR advice. Review anything you send or publish against the rules that apply to your industry and location, and consult a qualified professional when the stakes are high.
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