The Assembled Growth Hub
Members onlyEmail Templates

Welcome Email for a New Customer

Reduces buyer's remorse right after purchase and tells the customer exactly what happens next.

Best for

Service providers, agencies, consultants, and product sellers.

Use this when

Immediately after a purchase, signed agreement, or first payment — before any work begins.

Preview

Email body

Hi [First Name],

Welcome to [Business Name] — I'm glad we're working together.

Here's exactly what happens next:

1. [Step one, e.g. "You'll get a short intake form from me today."] — [Date]
2. [Step two, e.g. "We'll hold a 30-minute kickoff call."] — [Date]
3. [Step three, e.g. "You'll receive your first deliverable."] — [Date]

What I need from you: [one or two specific items].

Your main point of contact is [Your Name] at [Email]. Normal response time is [response time]. For anything urgent, [urgent channel].

Thanks for trusting us with this. Let's get to work.

[Your Name]
[Business Name]

The rest of this resource is for members

Members get the complete Welcome Email for a New Customer, one-click copy, saved favorites, and every other resource in the library for $149 per month.

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This resource is general educational information, not legal, financial, tax, or HR advice. Review anything you send or publish against the rules that apply to your industry and location, and consult a qualified professional when the stakes are high.

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